Well, what can I say about them, the lesser the said, the better for them. But what the heck, I am going to say it anyway. I mean, its what I started this post for, right? So here goes!
I took the TATA INTERNET BROADBAND 3-months prepaid connection on 6th August, and they had it installed on 7th. And my roommate (who also has Tata connection, but postpaid) told me that they did the install pretty fast. It took them 3 days to installation for him. Well, that made me beam from end to end, and I was a happy man.
What I didn't know was that this TATA BROADBAND INTERNET CONNECTION was going to a cause of great anxiety and tremendous fury over the next couple of days.
The first trouble started over the speed. They claimed the speed to be 384Kbps. Now, according to the International standards, the actual speed you get is:
<actual speed claimed>/8
which brings the speed I should get to around 48Kbps. But the average speed I was getting were only 35Kbps. But I let it pass. Didn't do anything about it, thinking it would go up gradually. And even it didn't, it wasn't a great problem.
But then the trouble started. 2 days in, my connection was no longer working. I called up the guy who set up the connection for me, and he told me that there is a cable problem in that area (although my flatmate's connection worked alright). I bought their story and they told me it would be working by 6:00PM in the evening. So I said, great! Not a problem.
The clock struck 6, the hour and minute hand as perfectly in sync as the cuts in a diamond. And I was as burning as black as the carbon from which it is made. The connection was not up yet.
And so, I called the guy up again to tell him that connection is not yet up, and he tells me that he will send a person tomorrow to fix it up for you. I said okay (since there was nothing else that I could actually do except agree). So, next morning, I am waiting for him to come till 12 noon (since he said he would come in the morning). Then I give him a call, and he tells me after 10 mins that a person is on the way. Now, I would not like to bore you with what happened in the net few hours, but the person managed to arrive at 6:00PM.
He did something and Voila!, my connection was up and running.
I went to office quite happy (I work nights) thinking about what I would do tomorrow now that my connection is up again. But a shock awaited me when I would reach home.
You guessed it! The connection was down again!
Now, instead of calling the person, I checked the documents he had given me when I bought the connection, and I found the number (044) 060 7070 for Chennai customer service. I called them up and found out that my account had been de-activated because I hadn't paid the money. My cheque had bounced.
Now, I tried and explained them that I had paid CASH when I bought the account. But he insisted that I call Mr. Nazeem up as there was nothing he could do about it. But I managed to get the distributors' number from him. It was Mr. Shankar.
I hung up and called Mr. Nazeem up and explained the situation in the nicest fashion. He asked for 10 minutes to find out what's up with my account. But he never called back.
I am not exactly frustrated yet, I am a patient man. But when I tried to call him back at around 2 PM, he would not pick up my calls. Basically, ignoring me. After calling him about 20 times and getting ignored, when I was just about to give up, he answered his phone.
And instead of speaking lightly, he started shouting at me that I am harassing him! I mean, now I am laughing at it, but imagine my surprise and annoyance that he tells me that I am calling him. And now, I am pissed too. So I call him something that I now regret calling him. But even so, I think he deserved it. And hung up the phone.
I called Mr. Shankar up (whose number I had got from the tech support guy from the number 044 60607070) and explained the situation politely. He has asked me to wait another two hours because their machines are down (I wonder how many times their machines go down in a week, and the number of times it goes down, I shudder that they are actually providing the service).
And it is during this period of waiting that I am writing this post, waiting for the connection to come up, check the news, hear Osho speak about the word 'fuck' on youtube.com, in hope that I would be able to do so in two hours' time.
My suggestion, avoid TATA INTERNET BROADBAND SERVICE like the plague, for eventually you will end writing something of the kind I have just written. Un-pleasant experiences.
P.S. Would let you know how it goes after two hours, or whenever I get the chance to surf the Internet again. I am uploading this post through my mobile GPRS connection, while my friend is blissfully asleep (he works night shifts too)!
I can only say